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You will also not be able to use apps that you have download from BIS like Facebook, Twitter etc however you will be able to access internet through your browser and log into these pages that way.

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Given up phoning after an hour on hold - can anyone point me in the right direction please?You're using a browser which is not supported by at the moment.Probably because you're holding a tablet or phone right now or you just upgraded to Windows 10.You will be able to send out settings by text or display them on the screen to check manually.Search by phone type, or if you're unsure of the model of your phone, you can search by IMEI.If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware.

If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices.

For more helpful guides on setting up and using your device, check Samsung's Site.

Or if you've got a specific problem or question, you can search Samsung's site directly using the search on the right.

If you don't have your IMEI to hand, type *#06# into your phone and the IMEI will display on the screen.

Please note we do not support Blackberry services, which means you will not be able to use your BBM.

Extended Warranty provides the same Terms & Conditions with an extension of the service period.